Return Policy

  • Thank you for shopping at Elite Lighting Supply! We want you to be happy with your purchase and your experience shopping with us. Whether you've already purchased, or are just browsing, we want to outline our return policies so you know what you can expect from us.

  • Returning or Exchanging a Damaged, Defective, or Incorrect Item

    If you received an item that was delivered damaged or defective, or received an incorrect item, we're sorry to hear that! Please read through the following.

    • We encourage you to inspect your items immediately upon arrival. For packages damaged during shipping, we recommend taking photos and refusing delivery. If the damage is noticed after delivery, most shipping companies allow only 2 business days to make a claim for the damage.

    • Without exception, items confirmed defective can be returned for a refund within 30 days. Replacements for defective items are available for either 3 months or 1 year (determined by item category). If a replacement item is not available, we may replace your item with a comparable one, at our discretion.

    • If you receive an item that is not what you purchased, please let us know, and we will replace it with the correct item at no additional cost to you.

    • If you have any questions about or issues using your items, go ahead and give us a call.

    • To request a return, refund or exchange, please contact our Customer Support Team at info@elitelts.com via Live Chat-Monday through Thursday 9am-6pm and Friday 9am-5pm ET.

  • Returning or Exchanging a Non-Defective Item

    We get it, sometimes you change your mind. If you've purchased from us and decided you no longer want or like one or more of the items, please read the following.

    If you're not completely satisfied with your purchase, most items can be returned for a full refund of the item's purchase price, up to 14 days after receiving (Elite's 14 Day Money Back Guarantee).

    • No refund will be granted for product which has been used, installed, or tampered with in any way which compromises our ability to re-market or resell the product. www.ELITELTS.com maintains full discretion in decisions regarding a product's fitness for return.

      • Each item will be inspected upon return. Items that are not in new condition may be subject to a restocking fee of up to 20% (which percentage is taken from the final purchase price less any shipping or handling charges) or, in extreme cases, refused based on the condition of the item.

      • If an item is refused, you will NOT be issued a refund. You will have 14 days to alert us whether you would like us to return the item to you, at your expense, or to dispose of the item for you.

    • Unfortunately, shipping fees are non-refundable. If the original purchase was made under a "Free Shipping" promotion, the original delivery shipping cost will be deducted from any refund that is issued to you.

    • Bulk orders (6 or more of the same item, aside from ELS Canada Pot Lights) are considered final and can not be returned. We strongly recommend ordering a sample prior to placing the bulk order to ensure the product(s) meet your expectations. If you are working on a tight deadline, please contact our Customer Support Team. Our Support and Warehouse teams will do everything possible to accommodate your needs.

    • Items labeled as "Sale", "Clearance", or "Final Sale" are considered final and cannot be returned.

    • Any Return on orders for unopened boxes are subject to 15% restocking fee.

    • To request a return, refund or exchange, please contact our Customer Support Team at info@elitelts.com, via Live Chat, - Monday through Thursday 9am-6pm and Friday 9am-5pm ET.

  • How to Make a Return

    Contact our Customer Support Team.

    They will issue you a Return Confirmation Number.

    Ship returning items back within 14 days of purchase to the address our team will provide you.

    Pack all items in such a way that they will not become damaged during shipping.

    Be sure to include your Refund Confirmation Number and/or packing slip, so we can accurately attribute your returned items.

    Please ship with a carrier that provides tracking information, and insure the package for the cost of the item or items. Items lost in shipping cannot be refunded.

    Refunds will be issued back to the purchasing Credit Card within 2-5 business days of the item(s) arrival back at www.elitelts.com.

    If you have any further questions, don't hesitate to get in touch with us again.

Contact Us

Amherstburg | Toronto    ONTARIO CANADA.

+1-800-461-4109

info@elitelts.com

sales@elitelts.com 

info

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